PRINCIPAL INSTRUCTIONAL DESIGNER
Using proven instructional design methodologies, designed and developed 40 technical and soft-skills courses for classroom and web-based training for global distribution of 2,000 partners, customers, and employees.
Advisory board member that advised Technical Education Consultants and Sales Engineering teams on tools and processes.
— Developed engaging training packages using industry-wide tools that incorporate video, audio, and interactive components for delivery and administration in Learning Management System (SumTotal, Saba Cloud).
— Delivered and coordinated webinars via WebEx and Adobe Connect for Engineers, Sales, and Renewals reps.
— Designed, developed, and tested user interface for Saba Cloud mobile based on business requirements and technical specifications. Successful launch resulted in 100% Service Level Agreement expectation.
— Produced Engineering and Sales presentations and added multimedia assets for delivery on 15-20 virtual machines, 25-30 client servers, and 30 mobile devices across Windows, UNIX, and Linux platforms.
— Created infographic and Sales presentations for Security Awareness Service for distribution channels in the Americas, Europe, Middle East, and Asia-Pacific.
— Managed specialized projects across organizations and cross-functional teams (Sales Enablement, Engineering, Technical Support, Legal, Marketing, Renewals) and maintained 100% on-time Service Level Agreements.
— Managed and led multi-faceted projects that aligned and exceeded customer requirements and expectations, leading to numerous Applause Awards by stakeholders for outstanding efforts in categories such as "Action", "Collaboration", and "Leadership".
— Led project team that successfully migrated 300+ courses from old SharePoint sites to new upgraded servers. In the process, archived out-of-date courses and saved 30% disk space on new servers.